At What Tank Level Does Propane Depot Deliver At?

When is a Fill Dispatched?

Most people are accustomed to thinking that tank percentage is how to know when a fill is required, however that was the old way when the technology we have today wasn’t available. We will generally create a ticket in our system when a tank is between 20-35%, however that isn’t the only data we go by. During peak season or for high use users, we depend on more data to avoid runouts. With our custom proprietary software and the tank monitor, we know your daily burn rate and the gallons remaining in your tank, giving us the information to know what date a fill is actually required on and the date you will run out of gas.

Why did you Fill my Tank Off Season or When I Won’t Use it for a While?

While you may not be using much gas at the moment or won’t even use any for a while, your tank was in the percentage level that triggers a delivery. If we were to delay fills for all customers simply because it won’t be used for a while, it would be impossible to keep up with demand once the season returns. At that point, we’d be facing thousands of low tanks all drawing propane at a high rate.

We Will Never Let You Runout

Filling by tank percentage only, dramatically increases the chances of a runout. A tank currently at 40% with low daily usage can be months away from needing a delivery, however if you have high daily usage, that same size tank at 40% could only have two days before it is empty. With all the information we have being reported from your monitor and our software scanning multiple data points, we make sure you never run out of propane. If your usage changes, the required delivery date and runout date is updated based on the new information, and if action is required we are instantly alerted. We will dispatch a truck at any time or day when you’re on our Smart Fill service and require gas.

And you can rest assured with our 24/7 service that we will be there day or night if you ever do need us.

My Prior Provider Would Deliver at a Higher Percentage

Some companies will make deliveries when your tank is still very full. They maybe in your neighborhood already for another customer and since passing by anyway top off your tank to sell more gallons that day. Also, they will get an additional delivery fee out of it. If they deliver 3 extra times during the year to you than needed, that’s 3 extra fees they billed you for when a delivery wasn’t even necessary but was convenient for them being already on your block.

A Full Tank Doesn’t Show 100% on the Gauge

Propane tanks will never show 100% on the gauge. A full tank is when the gauge shows between 80-85%. The extra space in the tank is a cushion against the pressure that builds up in a tank when it’s hot. If your tank was 100% full and the temperature inside the tank rose (from the outdoor heat, for example), it becomes a dangerous situation.